Over recent months we have had an increase in enquiries from SMEs who have been using online printing companies and have decided to leave those behind and work with our team at AB Print instead.
Using a bespoke printing company such as AB Print often has many more benefits than using online companies, not just in terms of quality, but also in terms of customer service. After speaking to many customers about their experience with online printers, we have listed some of the reasons they decided to leave:
Unsatisfactory Customer Service:
One of the issues with using an online printer is that there is no one point of contact, meaning queries and issues can be ignored. Having to wait weeks for a response, if receiving one at all, can be extremely frustrating and mean time and money are wasted on a service which did not provide you with exactly what you wanted. On the other hand, when working with a bespoke printer, such as AB Print, having a relationship with the customer matters. Every customer is dealt with on an individual basis and is contacted by the team regularly so that we can tailor our printing services to your needs and keep you informed.
Not Meeting Expectations:
Another reason customers have moved from online printers is because they have been let down on lead times and delivery dates. For many businesses, meeting deadlines is crucial, so when we work with any of our clients this is something that is always a priority. At AB Print we work to your deadlines, meaning our team go above and beyond to ensure these are met.
Lack of Clarity over Quality:
Due to the nature of online printing, clients don’t get to see the final product until it is delivered to them. This can mean that there is lack of clarity over the quality of print, such as the paper weight, and how the finish and artwork might appear. This can often lead to printing of poor quality meaning the client ends up paying twice to get print work that meets their requirements. However, the benefits of working with a bespoke printer are that the client can meet face to face with team members and physically see and choose which materials and finishes they prefer before placing their order.
By being a fully serviced printing company, we can be a one-stop shop for all our clients printing which includes digital, litho, and with recent investments last year, we can now also provide large format printing. Our experienced team can create a variety of bespoke print materials such as business cards, leaflets, brochures, and for the retail sector we can even help with all the POS on our large format printers. No matter what quantity, AB Print can do it all and will always produce high quality print to your exact requirements.
To find out more about our services and how we can help you, feel free to call us on 01924 473481 or visit us at our Batley site!
Published By AB Print